:root{--brand-cyan:#00adef;--brand-blue:#0084b5;--primary:#005a7e;--secondary:#323e48;--background:#f3f6f8;--surface:#ffffff;--ink:#323e48;--muted:#526779;--border:#cdd9e2;--danger:#b42335;--success:#147351;--warning:#885500;--focus:#0084b5;--scroll-thumb:#7b91a2;--scroll-track:#f3f6f8;--scroll-hover:#526779;--scroll-active:#323e48;--radius:10px;--sans:'Segoe UI',Arial,sans-serif;--display:'Bahnschrift','Segoe UI',sans-serif;--mono:Consolas,monospace;scrollbar-color:var(--scroll-thumb) var(--scroll-track);scrollbar-width:auto}
*{box-sizing:border-box}::-webkit-scrollbar{width:12px;height:12px}::-webkit-scrollbar-track{background:var(--scroll-track)}::-webkit-scrollbar-thumb{background:var(--scroll-thumb);border:3px solid var(--scroll-track);border-radius:8px}::-webkit-scrollbar-thumb:hover{background:var(--scroll-hover)}::-webkit-scrollbar-thumb:active{background:var(--scroll-active)}body{margin:0;background:var(--background);color:var(--ink);font:15px/1.5 var(--sans)}h1,h2,h3{font-family:var(--display);line-height:1.2}h1{font-size:30px;margin:0 0 8px}h2{font-size:22px}h3{font-size:16px}p{margin:8px 0 16px}button,a,input,select,textarea{font:inherit}button,a{cursor:pointer}button{border:1px solid var(--border);background:var(--surface);color:var(--ink);padding:10px 16px;border-radius:7px;min-height:42px;font-weight:600}button:hover{background:#e2ecf2;border-color:var(--primary)}button:active{transform:translateY(1px)}button.primary{background:var(--primary);border-color:var(--primary);color:white}button.primary:hover{background:#004866}button:disabled{cursor:not-allowed;opacity:.55;transform:none}a{color:var(--primary);text-underline-offset:3px}a:hover{text-decoration-thickness:2px}:focus-visible{outline:3px solid var(--focus);outline-offset:3px}input,select,textarea{width:100%;border:1px solid #97adbd;padding:10px 12px;border-radius:6px;background:white;color:var(--ink);min-height:44px}input[type=checkbox]{width:18px;min-height:18px}textarea{resize:none;min-height:125px;line-height:1.6}label{display:block;font-weight:600;margin-bottom:6px}.field{margin-bottom:18px}.help,.muted{color:var(--muted);font-size:14px}.help{margin:5px 0;min-height:20px}.error{color:var(--danger);font-size:14px}.field-error{min-height:21px;margin:4px 0 0}.errorbox{border-left:4px solid var(--danger);background:#fff0f2;padding:12px;margin-bottom:18px}.errorbox:empty{display:none}[aria-invalid=true]{border-color:var(--danger)}.shell{display:grid;grid-template-columns:224px minmax(0,1fr);min-height:100vh}.sidebar{background:var(--secondary);color:white;padding:30px 18px;display:flex;flex-direction:column;gap:24px}.brand{font:700 25px var(--display);letter-spacing:-.5px;min-width:0}.brand-logo{display:block;width:174px;height:auto;max-width:100%;aspect-ratio:710/160;object-fit:contain;object-position:left center}.brand small{line-height:1.5}.login-side .brand-logo{width:240px}.public-brand{margin-bottom:24px}.public-brand small{color:var(--muted)}.monitor-brand{margin-bottom:20px}.monitor-brand .brand-logo{width:210px}.brand small{display:block;font:12px var(--sans);letter-spacing:1.5px;margin-top:8px;color:#b6cedb}.nav{display:grid;gap:6px}.nav a{color:#dbe7ef;text-decoration:none;padding:11px 14px;border-radius:7px}.nav a:hover{background:#3e505d}.nav a.active{background:#005a7e;color:white;border-left:3px solid #00adef}.account{margin-top:auto;font-size:13px;overflow-wrap:anywhere}.account button{margin-top:12px;width:100%}.local{display:flex;align-items:center;gap:8px;color:#c7d9e4;font-size:12px}.dot{width:7px;height:7px;background:#00adef;border-radius:50%}.main{padding:30px 38px;max-width:1500px;width:100%}.topline{display:flex;justify-content:space-between;border-bottom:1px solid var(--border);padding-bottom:16px;margin-bottom:30px;color:var(--muted);font:12px var(--mono);gap:12px}.heading{display:flex;justify-content:space-between;align-items:center;gap:18px;margin-bottom:26px}.eyebrow{color:var(--primary);font:12px var(--mono);letter-spacing:1px;margin:0 0 10px}.cards{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:16px;margin-bottom:26px}.card,.panel{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);padding:22px}.card .number{font:36px var(--display);margin-top:12px}.card small{color:var(--muted)}.card.alert{border-top:3px solid var(--danger)}.two{display:grid;grid-template-columns:minmax(0,1.6fr) minmax(260px,1fr);gap:22px}.barrow{margin:17px 0}.barlabel{display:flex;justify-content:space-between;font-size:14px}.bar{height:7px;background:var(--background);border-radius:5px;margin-top:6px;overflow:hidden}.bar i{display:block;height:100%;background:var(--primary)}.panel-header{display:flex;justify-content:space-between;align-items:center;gap:15px;margin-bottom:18px}.panel-header h2{margin:0}.filters{display:flex;gap:12px;align-items:end;margin-bottom:20px;flex-wrap:wrap}.search{flex:1;min-width:200px}.searchbox{display:flex;gap:6px}.searchbox button{padding:8px 14px}.filters select{width:220px}.tablewrap{overflow-x:auto;min-height:250px;scrollbar-gutter:stable}.tablewrap table{width:100%;border-collapse:collapse;min-width:720px}th{text-align:left;color:var(--muted);font-size:12px;font-weight:600;padding:12px 10px;border-bottom:1px solid var(--border)}td{padding:16px 10px;border-bottom:1px solid var(--background);font-size:14px;vertical-align:top}td a{font-weight:600}td small{display:block;color:var(--muted);margin-top:4px}.badge{display:inline-block;font-size:12px;padding:4px 9px;border-radius:5px;border:1px solid var(--border);white-space:nowrap;background:var(--background)}.badge.danger{background:#fff0f2;color:var(--danger);border-color:#edbcc3}.badge.success{background:#e6f6ee;color:var(--success);border-color:#9dd9bd}.badge.warning{background:#fff5df;color:var(--warning);border-color:#dfc487}.pagination{display:flex;justify-content:space-between;align-items:center;gap:12px;margin-top:18px;font-size:14px}.actions{display:flex;gap:8px;flex-wrap:wrap;align-items:center}.empty{text-align:center;padding:55px 20px;color:var(--muted)}.empty strong{display:block;color:var(--ink);margin-bottom:8px}.formpanel{max-width:800px}.grid2{display:grid;grid-template-columns:1fr 1fr;gap:18px}.message{padding:16px 0;border-bottom:1px solid var(--border)}.message.internal{background:#fff8e8;padding:16px;border-radius:6px}.message p,.description{white-space:pre-wrap;overflow-wrap:anywhere}.message header{display:flex;justify-content:space-between;gap:10px;font-size:13px}.time{font:12px var(--mono);color:var(--muted)}.timeline{padding:0;list-style:none}.timeline li{border-left:2px solid var(--border);padding:0 0 20px 16px;font-size:13px}.timeline .time{display:block;margin-top:6px}.detail-info{display:grid;grid-template-columns:1fr 1fr;gap:18px;padding-bottom:20px;border-bottom:1px solid var(--border)}.detail-info dt{font-size:12px;color:var(--muted)}.detail-info dd{margin:4px 0;font-weight:600}.login{min-height:100vh;display:grid;grid-template-columns:1fr 1fr}.login-side{border-top:5px solid var(--brand-cyan);background:var(--secondary);color:white;padding:70px;display:flex;flex-direction:column;justify-content:space-between}.login-side h1{font-size:44px;max-width:500px;margin:70px 0 20px}.login-side p{color:#c7d9e4;max-width:420px}.login-main{display:flex;align-items:center;justify-content:center;padding:40px}.login-box{width:100%;max-width:400px}.passwordwrap{display:flex;gap:8px}.passwordwrap input{min-width:0}.passwordwrap button{font-size:12px;min-width:78px}.check{display:flex;align-items:center;gap:8px;font-weight:400}#notice{position:fixed;bottom:24px;right:24px;max-width:calc(100vw - 48px);border-radius:8px;background:var(--secondary);color:white;padding:0;z-index:30}#notice:not(:empty){padding:14px 20px}dialog{border:1px solid var(--border);border-radius:12px;max-width:500px;width:calc(100% - 40px);padding:28px;max-height:90vh;overflow:auto}dialog::backdrop{background:#323e4880}.skip{position:absolute;top:-80px;left:12px;background:white;padding:12px;z-index:50}.skip:focus{top:12px}.loading{min-height:250px;display:grid;place-items:center;color:var(--muted)}.loader{display:inline-block;width:18px;height:18px;border:2px solid var(--border);border-top-color:var(--primary);border-radius:50%;animation:spin 1s linear infinite;margin-right:8px}@keyframes spin{to{transform:rotate(360deg)}}.upload{margin-top:22px;border-top:1px solid var(--border);padding-top:20px}.upload ul{padding-left:20px}.upload li{margin-bottom:8px}.wide-title{overflow-wrap:anywhere}.small-list{display:grid;gap:12px}.small-list a{display:block;border-bottom:1px solid var(--border);padding:12px 0;text-decoration:none}.small-list a small{display:block;color:var(--muted);margin-top:6px}@media(max-width:1000px){.main{padding:24px}.shell{grid-template-columns:190px minmax(0,1fr)}.cards{grid-template-columns:repeat(2,minmax(0,1fr))}.two{grid-template-columns:1fr}.login-side{padding:40px}.login-side h1{font-size:36px}}@media(max-width:650px){.shell{display:block}.sidebar{padding:18px;gap:16px}.brand{font-size:21px}.brand small,.local{display:none}.nav{display:flex;overflow-x:auto}.nav a{white-space:nowrap;padding:8px 12px}.account{display:flex;gap:12px;align-items:center}.account button{width:auto;margin:0}.account .help{color:#c7d9e4}.main{padding:22px 16px}.topline{margin-bottom:22px}.heading{align-items:start;flex-direction:column}h1{font-size:26px}.card{padding:16px}.panel{padding:18px}.grid2{grid-template-columns:1fr;gap:0}.filters select{width:100%}.filters .field{width:100%}.login{display:block}.login-side{padding:25px}.login-side h1{font-size:27px;margin:25px 0 10px}.login-side>small{display:none}.login-main{padding:30px 22px}.pagination{flex-wrap:wrap}.message header{flex-wrap:wrap}}
@media(prefers-reduced-motion:reduce){*{animation:none!important;scroll-behavior:auto!important}button:active{transform:none}}@media(forced-colors:active){:root{scrollbar-color:auto}button,.badge,.panel{border:1px solid CanvasText}}

.action-link{display:inline-flex;align-items:center;justify-content:center;font-size:15px;line-height:20px;background:var(--primary);color:white;padding:10px 16px;border:1px solid var(--primary);border-radius:7px;min-height:42px;text-decoration:none;font-weight:600}.action-link:hover{background:#004866;text-decoration:none}.action-link:active{transform:translateY(1px)}.login-side .eyebrow{color:#b6cedb}

.guest-entry{margin-top:28px;border-top:1px solid var(--border);padding-top:18px}.guest-entry button{width:100%}.public-main{margin:35px auto;max-width:900px}.protocol{font:24px var(--mono);background:var(--background);padding:18px;border-radius:7px;overflow-wrap:anywhere}.access-panel{margin-top:22px}.access-check{margin:12px 0;overflow-wrap:anywhere;align-items:flex-start}.danger-button{color:var(--danger);border-color:#edbcc3}.danger-button:hover{background:#fff0f2;border-color:var(--danger)}.public-context{border-left:3px solid var(--primary);padding-left:15px;margin-top:22px}@media(max-width:650px){.public-main{margin:10px auto}.protocol{font-size:20px}}

.action-link.secondary{background:var(--surface);color:var(--ink);border-color:var(--border)}.action-link.secondary:hover{background:var(--background);border-color:var(--primary)}

/* Seções do ticket: a navegação fica visível sem fixar os formulários. */
.ticket-tabs{position:sticky;top:0;z-index:10;display:flex;gap:8px;padding:12px 0;margin-bottom:18px;background:var(--background);border-bottom:1px solid var(--border)}
.ticket-tabs [role=tab]{border-bottom:3px solid transparent}
.ticket-heading{display:block}
.ticket-heading .ticket-header-controls{margin-top:18px}
.ticket-heading .ticket-header-controls .actions{justify-content:flex-start}
.ticket-heading .ticket-header-controls .help{max-width:none;text-align:left}
.ticket-tabs [aria-selected=true]{color:var(--primary);border-bottom-color:var(--primary);background:var(--surface)}
[role=tabpanel][hidden]{display:none}
[role=tabpanel]{scroll-margin-top:90px}
[role=tabpanel] :is(a,button,input,select,textarea){scroll-margin-block:100px 24px}
.ticket-details-grid{display:grid;grid-template-columns:minmax(0,1fr) minmax(0,1fr);column-gap:32px}
.ticket-detail-group{min-width:0;padding:22px 0;border-top:1px solid var(--border);margin-top:18px}
.ticket-detail-group h3{margin:0 0 16px;font-size:18px}
.ticket-section+.ticket-section,.ticket-section+.panel,.panel+.ticket-section{margin-top:22px}
@media(max-width:1000px){.ticket-details-grid{grid-template-columns:1fr}.ticket-tabs{overflow-x:auto}.ticket-tabs button{flex:1;white-space:nowrap}}
@media(max-width:650px){.ticket-tabs{overflow:visible}.ticket-tabs button{white-space:normal;min-width:0}}

.subticket-notice{display:flex;align-items:flex-start;gap:16px;padding:18px 22px;margin:0 0 18px;background:var(--surface);border:1px solid var(--border);border-left:5px solid var(--primary);border-radius:var(--radius);overflow-wrap:anywhere}
.subticket-notice p{margin:6px 0 0}
.subticket-notice .badge{font-weight:700;letter-spacing:.5px}
.subticket-list a{display:inline-block;padding:4px 0;overflow-wrap:anywhere}
@media(max-width:650px){.subticket-notice{flex-direction:column;gap:10px}}

@media(max-width:650px){.ticket-tabs{flex-wrap:wrap}.ticket-tabs button{flex:1 1 140px}}

/* Alinhamento das abas e registros de atendimento no topo do conteúdo. */
.ticket-tabs{align-items:stretch;flex-wrap:wrap}
.ticket-tabs [role=tab]{display:inline-flex;align-items:center;justify-content:center;min-height:48px;margin:0;line-height:1.3}
#panel-atendimentos>.ticket-attendance-summary{margin:0 0 22px}
.ticket-attendance-layout{align-items:start}
.ticket-attendance-layout>div>.ticket-section:first-child{margin-top:0}
.ticket-attendance-summary h2{margin-top:0}

.subticket-list{list-style:none;padding:0;margin:20px 0 0}
.subticket-list>li{padding:18px 0;border-top:1px solid var(--border)}
.subticket-row-heading{display:flex;align-items:center;justify-content:space-between;gap:14px}
.subticket-row-heading a{font-weight:600;min-width:0}
.subticket-info{display:grid;grid-template-columns:repeat(5,minmax(0,1fr));gap:18px;margin:14px 0 0}
.subticket-info dt{color:var(--muted);font-size:12px;margin-bottom:6px}
.subticket-info dd{margin:0;overflow-wrap:anywhere}
.subticket-info .badge{max-width:100%;white-space:normal}
.subticket-info small{display:block;color:var(--muted);margin-top:5px}
@media(max-width:1000px){.subticket-info{grid-template-columns:repeat(3,minmax(0,1fr))}}
@media(max-width:650px){.subticket-info{grid-template-columns:1fr 1fr}.subticket-row-heading{align-items:flex-start;flex-direction:column}}

#panel-subtickets>#ticket-subtickets{margin-top:0}


.guest-actions{display:grid;gap:10px}

.mention-field{position:relative}.mention-picker{position:absolute;top:100%;left:0;right:0;z-index:12;max-height:250px;overflow:auto;background:var(--surface);border:1px solid var(--border);border-radius:7px;box-shadow:0 8px 20px #323e4820}.mention-picker[hidden]{display:none}.mention-picker button{display:block;width:100%;text-align:left;border:0;border-radius:0;min-height:48px;white-space:normal;overflow-wrap:anywhere}.mention-picker button[aria-selected=true]{background:var(--background);outline:2px solid var(--focus);outline-offset:-2px}.mention-picker small{display:block;color:var(--muted);font-weight:400}.mention-picker p{padding:12px;margin:0}

/* Caixa de entrada pessoal: sino visível sem depender somente de cor. */
.topline{align-items:center}.topline-tools{display:flex;align-items:center;gap:22px}.notification-bell{display:inline-flex;align-items:center;justify-content:center;position:relative;min-width:44px;min-height:44px;border:1px solid var(--border);border-radius:7px;background:var(--surface);color:var(--muted);text-decoration:none;flex-shrink:0}.notification-bell:hover{border-color:var(--primary);color:var(--primary)}.notification-bell.has-unread{background:var(--primary);border-color:var(--primary);color:var(--surface)}.notification-count{position:absolute;top:-7px;right:-9px;padding:1px 5px;min-width:22px;border-radius:12px;background:var(--danger);color:var(--surface);border:2px solid var(--background);font:700 11px var(--sans);text-align:center}.notification-count[hidden]{display:none}.notification-toolbar{display:flex;align-items:center;justify-content:space-between;gap:16px;margin-bottom:22px}.notification-toolbar p{margin:0}.notification-list{display:grid;gap:14px}.notification-item{border:1px solid var(--border);border-left:4px solid var(--border);border-radius:7px;padding:20px;min-width:0;overflow-wrap:anywhere}.notification-item.is-unread{border-left-color:var(--primary);background:var(--background)}.notification-item-heading{display:flex;align-items:flex-start;justify-content:space-between;gap:16px}.notification-item-heading h2{font-size:19px;margin:8px 0}.notification-item-heading time{color:var(--muted);font-size:13px;flex-shrink:0}.notification-message{white-space:pre-wrap}.notification-message summary{cursor:pointer;color:var(--primary);padding:8px 0;white-space:normal}.notification-item .actions{margin-top:16px}.notification-item .actions a{display:inline-flex;align-items:center;min-height:44px}
@media(max-width:650px){.topline{flex-wrap:wrap}.topline-tools{gap:14px;margin-left:auto}.notification-toolbar,.notification-item-heading{align-items:flex-start;flex-direction:column}.notification-toolbar button{width:100%}.notification-item{padding:16px}.notification-item-heading{gap:4px}}