:root{--monitor-good-bg:#e6f6ee;--monitor-danger-bg:#fff0f2;--monitor-warning-bg:#fff5df;--monitor-tv-bg:#26343e;--monitor-tv-surface:#323e48;--monitor-tv-ink:#f2f6fa}
[hidden]{display:none!important}.settings-breadcrumb{margin-bottom:20px}.settings-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:22px;max-width:1000px}.settings-card{display:block;background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);padding:26px;text-decoration:none;color:var(--ink)}.settings-card:hover{border-color:var(--primary);background:#f5fafc;text-decoration:none}.settings-card h2{margin:18px 0 10px}.settings-card p{color:var(--muted);min-height:44px}.settings-card strong{color:var(--primary)}.settings-symbol{display:grid;place-items:center;width:42px;height:42px;background:#e2f0f5;color:var(--primary);border-radius:8px;font:22px var(--display)}.deadline-fields{border-top:1px solid var(--border);padding-top:16px;margin-bottom:18px}#custom-deadline{background:var(--background);padding:16px;border-radius:8px}#custom-deadline .field{margin-bottom:8px}.monitor-heading{display:flex;justify-content:space-between;align-items:start;gap:20px;margin-bottom:26px}.monitor-controls{text-align:right;flex-shrink:0}.monitor-controls .actions{justify-content:flex-end}.monitor-clock{font:30px var(--mono);font-variant-numeric:tabular-nums;margin-bottom:10px;color:var(--secondary)}.monitor-metrics{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:16px}.metric{padding:20px 22px;border-radius:12px;border:1px solid var(--border);border-top:5px solid var(--primary);min-height:168px;background:white}.metric span{display:block;font-size:15px;font-weight:600}.metric strong{display:block;font:56px/1.15 var(--display);font-variant-numeric:tabular-nums;margin:12px 0}.metric small{display:block;font-size:12px}.metric-open{background:#e6f0f7;border-color:#a1bfd2;color:#193e59}.metric-good{background:var(--monitor-good-bg);border-color:#86c9a8;color:#125a40}.metric-late{background:var(--monitor-danger-bg);border-color:#e5a8b3;color:#9c192b}.metric-soon{background:var(--monitor-warning-bg);border-color:#d6b567;color:#715000}.monitor-toolbar{display:flex;justify-content:space-between;gap:12px;flex-wrap:wrap;margin:22px 0;font-size:13px;color:var(--muted)}.monitor-sync{color:var(--success);font-weight:600}.monitor-sync:before{content:'● ';font-size:10px}.monitor-sync.stale{color:var(--danger)}.monitor-layout{display:grid;grid-template-columns:minmax(0,1fr) 265px;gap:22px}.monitor-queue{min-width:0}.monitor-queue .panel-header h2{font-size:22px}.monitor-ticket-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:16px;min-height:270px}.monitor-ticket{display:flex;flex-direction:column;background:white;border:1px solid var(--border);border-left:6px solid var(--success);border-radius:10px;padding:18px;text-decoration:none;color:var(--ink);min-width:0;min-height:275px}.monitor-ticket:hover{text-decoration:none;box-shadow:0 0 0 2px var(--primary)}.monitor-ticket.warning{border-left-color:var(--warning);background:#fffcf3}.monitor-ticket.danger{border-left-color:var(--danger);background:#fff7f8}.monitor-ticket.success{border-left-color:var(--success)}.monitor-card-top{display:flex;justify-content:space-between;gap:12px;align-items:center;margin-bottom:12px}.ticket-number{font:14px var(--mono);color:var(--muted)}.monitor-situation{font-size:12px;line-height:1.2;border-radius:5px;padding:6px 9px;font-weight:700;color:var(--success);background:var(--monitor-good-bg)}.warning .monitor-situation{background:var(--monitor-warning-bg);color:var(--warning)}.danger .monitor-situation{background:var(--monitor-danger-bg);color:var(--danger)}.monitor-ticket h3{margin:0;font-size:20px;overflow-wrap:anywhere}.monitor-client{color:var(--muted);font-size:13px;margin:10px 0 12px;overflow-wrap:anywhere}.monitor-tags{display:flex;gap:8px;flex-wrap:wrap}.countdown{display:block;font:700 22px var(--display);margin:20px 0 16px;color:var(--success);font-variant-numeric:tabular-nums}.warning .countdown{color:var(--warning)}.danger .countdown{color:var(--danger)}.monitor-card-bottom{display:flex;justify-content:space-between;gap:12px;border-top:1px solid var(--border);padding-top:12px;margin-top:auto;font-size:11px;color:var(--muted)}.monitor-card-bottom b{display:inline-block;margin-top:5px;color:var(--ink);font-size:12px;font-weight:600;overflow-wrap:anywhere}.monitor-distribution-panel h2{font-size:20px;margin:0 0 26px}.monitor-distribution-panel{align-self:start}.monitor-empty{grid-column:1/-1;padding:50px 24px;border-radius:10px;border:1px dashed var(--border);background:var(--surface);color:var(--muted)}.tv-mode{background:var(--monitor-tv-bg);color:var(--monitor-tv-ink)}.tv-mode .shell{display:block}.tv-mode .sidebar,.tv-mode .topline{display:none}.tv-mode .main{max-width:none;padding:20px 28px}.tv-mode .monitor-heading h1{font-size:36px}.tv-mode .monitor-clock{color:#b2dbea;font-size:36px}.tv-mode .eyebrow,.tv-mode .muted,.tv-mode .monitor-toolbar{color:#b7ccda}.tv-mode .monitor-sync{color:#9fe0bc}.tv-mode .monitor-sync.stale{color:#ffd48c}.tv-mode a:not(.monitor-ticket):not(.action-link){color:#b4e2f1}.tv-mode .monitor-layout{grid-template-columns:minmax(0,1fr) 300px}.tv-mode .monitor-ticket-grid{grid-template-columns:repeat(3,minmax(0,1fr))}.tv-mode .metric{min-height:145px;padding:16px 22px}.tv-mode .metric strong{font-size:56px;margin:8px 0}.tv-mode .metric span{font-size:17px}.tv-mode .metric small{font-size:14px}.tv-mode .monitor-ticket{min-height:260px;padding:18px}.tv-mode .monitor-ticket h3{font-size:22px;line-height:1.25}.tv-mode .monitor-client{font-size:15px}.tv-mode .countdown{font-size:26px;margin:12px 0}.tv-mode .monitor-situation{font-size:14px}.tv-mode .monitor-card-bottom{font-size:12px;padding-top:8px}.tv-mode .monitor-card-bottom b{font-size:13px}.tv-mode .monitor-distribution-panel{background:var(--monitor-tv-surface);border-color:#416277}.tv-mode .monitor-distribution-panel .barlabel,.tv-mode .monitor-distribution-panel .help{color:#d2e2ee}.tv-mode .monitor-distribution-panel .bar{background:#355367}.tv-mode .monitor-distribution-panel .bar i{background:#75bcd3}.tv-mode .pagination{color:#bfd3e0}@media(max-width:1450px){.monitor-layout{grid-template-columns:1fr}.monitor-distribution-panel{display:none}.tv-mode .monitor-layout{grid-template-columns:1fr}.tv-mode .monitor-distribution-panel{display:none}}.tv-mode .monitor-heading{margin-bottom:16px}.tv-mode .monitor-toolbar{margin:16px 0}.tv-mode .monitor-client{margin:8px 0}.tv-mode .monitor-card-top{margin-bottom:8px}@media(max-width:1000px){.monitor-metrics{grid-template-columns:repeat(2,minmax(0,1fr))}.monitor-heading{flex-wrap:wrap}.monitor-controls{text-align:left}.monitor-controls .actions{justify-content:flex-start}.tv-mode .monitor-ticket-grid{grid-template-columns:repeat(2,minmax(0,1fr))}}@media(max-width:650px){.settings-grid,.monitor-ticket-grid,.tv-mode .monitor-ticket-grid{grid-template-columns:1fr}.metric{padding:16px;min-height:150px}.metric strong{font-size:44px}.metric small{font-size:11px}.monitor-controls{width:100%}.monitor-heading h1{font-size:28px}.monitor-ticket{min-height:260px}.tv-mode .main{padding:20px 16px}.tv-mode .metric{padding:16px}.tv-mode .metric span{font-size:15px}.tv-mode .metric strong{font-size:48px}.tv-mode .metric small{font-size:11px}.monitor-card-bottom{font-size:12px}}@media(forced-colors:active){.metric,.monitor-ticket,.settings-card{border:2px solid CanvasText}.monitor-situation{border:1px solid CanvasText}}

.responsibilities{border:1px solid var(--border);border-radius:8px;margin:20px 0;padding:18px}.responsibilities legend{font-weight:600}.responsibilities .check{padding:8px 0}.settings-card p{min-height:0}
.tablewrap td a{display:inline-block}

.ticket-section{margin-top:22px}.history-message{white-space:pre-wrap;overflow-wrap:anywhere;margin:6px 0}.timeline li{overflow-wrap:anywhere}
#ticket-action-modal{color:var(--ink)}#ticket-action-modal .actions{flex-wrap:wrap}

.ticket-header-controls{flex-shrink:0;max-width:100%}.ticket-header-controls .actions{flex-wrap:wrap;justify-content:flex-end}.ticket-header-controls .help{max-width:290px;margin:8px 0 0;text-align:right}@media(max-width:650px){.ticket-header-controls .actions{justify-content:flex-start}.ticket-header-controls .help{text-align:left}}

/* Modo TV: apenas a fila se move, em uma faixa horizontal contínua. */
.tv-mode .monitor-layout{display:block}
.tv-mode .monitor-distribution-panel{display:none}
.tv-mode .monitor-ticket-grid{display:flex;overflow-x:auto;overflow-y:hidden;scroll-behavior:auto;gap:16px;padding:4px 3px 14px;min-height:0;overscroll-behavior-x:contain}
.tv-mode .monitor-ticket-grid .monitor-ticket{flex:0 0 calc((100% - 32px)/3);min-width:300px;min-height:290px}
.tv-mode .monitor-ticket-grid .monitor-empty{flex:1;min-width:0}
.tv-mode .pagination .actions[hidden]{display:none}
@media(max-width:1000px){.tv-mode .monitor-ticket-grid .monitor-ticket{flex-basis:calc((100% - 16px)/2);min-width:0}}
@media(max-width:650px){.tv-mode .monitor-ticket-grid .monitor-ticket{flex-basis:100%}}

/* Triagem fica explícita sem ocultar os alertas de vencimento. */
.monitor-ticket.triage{background:var(--monitor-warning-bg);border-top:5px solid var(--warning);box-shadow:0 0 0 1px var(--warning)}
.monitor-ticket.triage:hover{box-shadow:0 0 0 2px var(--primary)}
.monitor-triage{display:flex;align-items:center;gap:9px;padding:10px 12px;margin:0 0 14px;background:var(--warning);color:var(--surface);border-radius:6px;font-size:15px;line-height:1.3;text-transform:uppercase;letter-spacing:.4px}
.monitor-triage>span{display:inline-grid;place-items:center;border:2px solid currentColor;border-radius:50%;width:22px;height:22px;flex-shrink:0;font-weight:700}
.tv-mode .monitor-triage{font-size:17px;padding:12px;margin-bottom:14px}